What products & gift set options does SNAYRAH offer?
SNAYRAH offers individual face & body care products, curated gift sets and a Build Your Gift Set option. Products can be purchased individually or combined for everyday care and gifting.
What makes our products unique?
Each formulation is developed around its intended use, texture & sensorial experience with natural extracts & vegan actives. Our current skincare formulations are also Paraben & Sulphate Free.
Where are your products manufactured?
Our products are manufactured in India. Manufacturer, batch and product information is provided on the packaging of each product.
Do your products use vegan actives and are they cruelty-free?
Our formulations use vegan actives and our products are cruelty-free.
Can I choose the products included in my gift set?
Yes. Build Your Gift Set allows you to choose two or three products from our current collection and select your preferred gift box colour.
Curated gift sets contain the product combination shown on their respective product pages. Every gift set includes gift-ready packaging and a complimentary writeable message card for your personal note.
Do your products have a shelf life?
Each product carries a Best Before date on its packaging. Please follow the storage and usage directions provided on the product and outer carton.
Can I find your products in physical stores?
Our products are available through our official website and selected online marketplaces. We also participate in selected events and exhibitions in Bengaluru.Please follow our official social media pages for updates about upcoming offline events.
Is it possible to order samples of your products?
No. Product samples are not currently available.
Where can I find the ingredients and directions for use?
The full ingredients list, directions for use and product-specific information are available on the relevant product page and product packaging.Please review the information provided for the individual product before use.
What are the benefits of creating an account?
An account allows you to view your available order history, manage your billing and delivery addresses and update your account details.It can also make future checkouts quicker because your saved information is available through the My Account dashboard.
How can I create an account?
Select the account-creation option during checkout. The information entered with your order will be used to create your account.After placing the order, follow the instructions sent to your email address to set your password and access the My Account dashboard.
How do I reset my password?
Select Lost your password? on the My Account login page. Enter the email address linked to your account and follow the instructions sent to you.
What payment methods are available?
Available payment methods may include UPI, credit cards, debit cards and net banking through our secure payment gateway. The methods available for your order will be displayed at checkout.
Can I place an order without creating an account?
Yes. You can complete your purchase as a guest without creating an account.During checkout, you may select the option to create an account. Your order will be processed normally whether you continue as a guest or create an account.
How can I request deletion of my account?
To request deletion of your account, contact us using the email address associated with your account. Certain transaction or order records may be retained where required for legal, accounting or operational purposes.
Can I update my account details?
Yes. After logging in, you can update available account details, billing information and delivery addresses through the My Account dashboard.
How is my personal information handled?
Personal and order information is used to process purchases, provide customer support and complete payment and delivery requirements.Information may be shared with payment processors, delivery partners or other service providers where necessary to complete your order. Please review our Privacy Policy for full details about how information is collected, used and protected.
How can I track my order?
Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.Tracking updates may take some time to appear after the shipment has been handed over to the delivery partner.
Can I send products to multiple addresses in one order?
One website order can be delivered to one address. To send products to different addresses, place separate orders using the appropriate delivery address for each order. For larger or special multi-address requirements, contact us and we can assist offline.
Can I modify, cancel or change the delivery details of my order?
Contact us as soon as possible if you need to modify the products, cancel the order or change its delivery address or delivery service.If processing or dispatch has not begun, we may be able to assist. Once the order has been dispatched, cancellation and delivery changes may no longer be possible.
Is shipping free & how long will delivery take?
Yes. Free shipping is available across India on orders placed through our website.Orders are normally dispatched within 48–72 hours. The delivery time after dispatch depends on the destination and delivery partner. Delays may occasionally occur because of weekends, public holidays, courier conditions or locations outside standard service areas.
How will I know that my order has been confirmed?
Once your order has been placed successfully, an order confirmation will be sent to the email address entered during checkout.Please check your spam or junk folder if the email does not appear in your inbox. If payment has been deducted but you have not received an order confirmation, contact us with the email address used for the order and the payment reference.
What should I do if the product pump is not dispensing?
A new pump may occasionally require priming before the product begins to dispense. Follow the steps shown on our Pump Guide & Troubleshooting page.
If the pump still does not dispense after following the guide, contact us with your order number and a short video showing the issue.
What happens when a product is out of stock?
If a Notify option appears on the product page, enter your email address to receive a restock update. Products marked Unavailable are not currently scheduled to return.
Can I schedule delivery for a specific date?
Delivery-date scheduling is not currently available through the website. We recommend placing the order in advance and allowing sufficient time for processing and delivery.
For bulk gifting or a special event requirement, contact us before placing the order. We can review the requirement, but an exact delivery date may depend on courier availability and cannot always be guaranteed.
Can I return or exchange a product?
Return, exchange and refund requests are subject to eligibility requirements and reporting timelines.
Please review our Return & Refund Policy before submitting a request. For products purchased through a marketplace or another sales channel, please follow the return process provided by that platform or seller.
What if I receive a damaged, defective or incomplete order?
Contact us immediately and provide your order number along with clear photographs or videos of the product, packaging and any visible damage or missing items. Requests are reviewed according to our Return & Refund Policy.
Do you provide bulk orders?
Yes. We accept bulk-order enquiries for skincare products and gift sets. Visit our Bulk Orders page and share the required quantity, delivery locations and any relevant gifting requirements.
Do you deliver internationally?
We currently deliver within India and do not offer international shipping through the website.
