At Snayrah, we offer a diverse range of products, including individual items and thoughtfully curated gift sets. Whether you’re looking for a single product or a complete gifting solution, we have something special for every occasion.
What makes our products unique?
Our products are crafted with a blend of premium ingredients to provide a luxurious and indulgent experience. Thoughtfully formulated to cater to diverse skin needs, they are infused with Vegan Actives and are free from Parabens and Sulphates, ensuring clean and effective care.
Can I purchase your products individually or only in sets?
Our products are available both as individual items and as part of thoughtfully curated gift sets. Choose the option that best suits your needs or gifting preferences.
Where are your products manufactured?
Our products are proudly manufactured in India, upholding the highest standards of quality and excellence.
Are your products cruelty free and vegan?
We are committed to cruelty free and use Vegan Actives.
Are your products free from Paraben and Sulphate?
Yes, our products are free from parabens and sulphates
Do your products have a shelf life?
Yes, our products come with a suggested shelf life. Look for the expiration date on individual product packaging or contact customer support for more information.
Can I find your products in physical stores?
Our products are available exclusively through our website and retail platforms. For the latest updates on any new partnerships or store locations, please visit our website.
Is it possible to order samples of your products?
Regrettably, we do not provide samples of our products. If you come across any samples being sold elsewhere, please be aware that they do not belong to us, and we cannot be held responsible for them.
Do you offer any rewards or loyalty programs for repeat customers?
Yes, we appreciate our loyal customers. Stay tuned for updates on exclusive rewards, promotions, and loyalty programs.
How can I provide feedback on my gift order experience?
We value your feedback! Feel free to share your thoughts by contacting our customer support team or leaving a review on our website.
Are the products eco-friendly?
We are committed to sustainability. While not all products may be explicitly labeled as eco-friendly, we aim to source responsibly and minimize our environmental impact.
Why should I create an account on Snayrah website?
Creating an account on the Snayrah website allows you to track your orders, manage your preferences, and enjoy personalized shopping experiences tailored for you.
How can I register for an account on your website?
To register, click 'Account' on our website, select 'Create Account,' and follow prompts to enter your name, email, and password. You can also create an account during checkout, but activation is required in your account settings.
Is it free to create an account?
Yes, creating an account on our website is absolutely free. There are no charges associated with registration.
What information is required to register for an account?
During registration, we typically require your name, email address, and the creation of a password. This information helps us personalize your experience and ensures we deliver to your address correctly.
How do I reset my password if I forget it?
If you forget your password, click on the "Forgot Password" link on the sign-in page. Follow the instructions to reset your password via the email address associated with your account.
Can I change my account details after registration?
Yes, you can update your account details, including your name, shipping address, billing address and email address, in the account settings. For security purposes, certain information may only be updated by contacting customer support.
Can I delete my account if needed?
Yes, you can usually delete your account through the account settings. Keep in mind that account deletion may impact your order history and saved preferences.
Do you have a Snayrah app available on the Play Store or App Store?
Currently, we do not have a dedicated app, but stay tuned! We're working on it, and once the app is ready, we'll make an official announcement on our website and social media platforms.
How can I contact customer support for account-related assistance?
For any account related queries or assistance, our customer support team is here to help! Reach out to us via email or Contact Us page on our website.
Is my personal information secure when I create an account?
Yes, we take the security of your personal information seriously. Our website employs encryption and security measures to protect your data. Refer to our Privacy Policy for more details.
Can I place an order without registering for an account?
While you cannot place an order completely as a guest, registration is quick and seamless during checkout. We only require your name and email to set up an account. For first-time users, logging in is easy with a one-time code, ensuring a smooth experience for order tracking and updates.
Placing an order with us is simple! Navigate to our website, browse through our collection, select the item you'd like to purchase, add it to your basket, and follow the easy steps outlined during the checkout process.
What exactly is an Order ID?
It's a distinctive order number generated exclusively for each order when placed on our website.
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this information to track the status of your delivery.
Can I ship gifts to multiple addresses in a single order?
Unfortunately, our current system does not support shipping to multiple addresses in a single order. For gifts to different addresses, please place separate orders.
What payment methods are accepted?
We accept a variety of payment methods, including UPI, credit/debit cards, net banking, via a secure payment gateway.
Is it possible to upgrade my delivery service after the order has been dispatched?
Unfortunately, once an order has been dispatched, it is not possible to modify the initially chosen delivery service.
How does our delivery process unfold?
Once you place an order, our team ensures swift dispatch within 48-72 hours. Anticipate delivery within 4-6 working days. We aim to deliver our products in a timely manner. Delivery times may vary, and we are not responsible for delays beyond our control.
Will personalized orders entail extra processing and delivery time?
Absolutely. Orders featuring customized or bespoke items may necessitate additional processing. The estimated processing time for such orders will be communicated promptly by our customer care team, ensuring transparency and clarity throughout your unique ordering experience.
How can I stay updated on new products and promotions?
Stay connected with us! Follow us on social media, and regularly check our website for the latest product launches, promotions, and updates.
Are there any restrictions on shipping products to certain locations?
We comply with all shipping regulations, but some restrictions may apply to specific locations.
The product I want is unavailable. How can I be notified when it's restocked?
If a product is out of stock, click the "Notify" button on the product page. You'll receive an email as soon as it's restocked. We appreciate your patience and apologize for any inconvenience.
Can I modify or cancel my gift order after placing it?
Once an order is confirmed, modifications or cancellations may not be possible. Contact our customer support team for assistance.
Can I cancel my order after it has been placed?
We strive to process orders promptly. Once an order is shipped, cancellations may not be possible. Refer to our Policy for more details and contact our customer support for assistance.
Can I change the delivery address after placing the order?
Once an order is confirmed, changing the delivery address may not be possible. Contact our customer support team for assistance and we'll do our best to help.
Can I schedule the delivery of my gift for a specific date?
While we currently do not offer scheduled deliveries, you can place your order in advance to ensure timely delivery for special occasions.
What if I want to return or exchange a product?
We understand that preferences can vary. Please refer to our Returns and Refund Policy for detailed information on our return process, eligibility criteria, and timelines.
What if the gift order arrives damaged or with missing items?
In the rare event of a damaged or incomplete gift order, please refer to our Return and Refund Policy or contact our customer support team.
How is my personal information handled?
Your privacy is paramount. Refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
Do you offer bulk gifting options?
Yes, we provide options for bulk orders. Reach out to us through “Bulk Order” and share your requirement for personalized assistance and quotes.
Do you offer international shipping?
At the moment, we primarily cater to customers within India. However, we are exploring options for international shipping. Stay tuned for updates on our services.
